Alpha Repairing

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Alpha Repairing

Terms & Conditions

Terms & Conditions 

Last Updated: 18-11-2025

Welcome to Alpha Repairing. By using our website, booking our services, or contacting us, you agree to the following Terms and Conditions. Please read them carefully.

1. Service Overview

Alpha Repairing provides home appliance repair and maintenance services across the UAE. Services include inspection, diagnosis, repair, replacement of parts, and general maintenance for household appliances.

2. Booking & Appointments

  • Appointments can be booked through our website, phone, WhatsApp, or email.

  • All bookings are subject to technician availability.

  • Same-day service is offered when available; however, it is not guaranteed.

  • Customers must provide accurate address and contact details.

3. Inspection & Diagnosis

  • Before any repair work begins, our technician performs an inspection to diagnose the problem.

  • In some cases, dismantling, testing, or temporary removal of parts may be required.

  • Diagnosis charges may apply if no repair is approved.

4. Service Charges

  • All service charges are based on the appliance type, issue, and required parts.

  • Prices are communicated clearly before repair begins.

  • Additional parts or services will only be carried out with customer approval.

  • A call-out fee may apply depending on the location.

5. Parts & Materials

  • Only high-quality, genuine, or compatible parts are used.

  • Part availability depends on supplier stock.

  • Prices of parts are subject to market changes.

6. Customer Responsibilities

Customers agree to:

  • Provide safe access to the appliance.

  • Ensure electricity and water supply are available during inspection or repair.

  • Not request unsafe or illegal work.

  • Confirm that they are the owner or have permission to request repair for the appliance.

7. Warranty on Repairs

  • Labor warranty applies only to the repairs completed by our technicians.

  • Warranty does not cover:

    • Mishandling by the customer

    • New or unrelated faults

    • Power surges, electrical issues, or plumbing issues

    • Appliances older than 7 years

  • Warranty duration varies depending on the service.

8. Cancellation Policy

  • Customers may cancel or reschedule appointments at least 2 hours before the technician arrives.

  • A cancellation fee may apply if the technician is already en route or has arrived.

9. Limitation of Liability

Alpha Repairing is not responsible for:

  • Loss of food, water, or materials due to appliance failure

  • Pre-existing issues or hidden defects

  • Any damage caused by customer misuse

  • Issues caused by faulty wiring, plumbing, gas lines, or manufacturer recalls

10. Website Use

By using our website, you agree not to:

  • Copy or misuse any content

  • Use automated tools or bots

  • Use our contact numbers or email for unsolicited messages or marketing

11. Privacy Policy

Your personal information is kept confidential and is only used to provide service. We do not sell or share customer data.

12. Governing Law

These Terms are governed by UAE laws. Any disputes will be handled within UAE jurisdiction.

For questions, contact us:
Email: info@alpharepairing.com
Phone: 056 3099 517